PO Box 1109 It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Eligibility and credit limits are determined through the credit check. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. How do I block a text message from an inmate? Fixing and Improving Our Websites and Products. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. Alaska and TDCJ customers have 365 days to request a refund. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. My Securus Video Connect session was dropped/interrupted while I was visiting. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Read 2 more reviews about Securus Contact Systems. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. For $45.98, you can get our 90-day service plan. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Attorneys. Subscription payments are non-refundable. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Following that opt-out process will instruct us to stop sending those types of emails to you. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Waiver of Right to Bring Class Action and Representative Claims. Internet Service Provider (ISP). Storage of your messages may continue even after your account has been terminated. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Can I get a refund if I make a deposit to a Securus Debit account? SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. The icon below will link you directly to Securus. This means, for example, if you delete a text we cannot send it again. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. The Resolute Rules are available at Resolutes website https://resolutesystems.com. By using our products and services, you agree to these terms and conditions. Policy violation User is under the age of 18. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Learn more about signing up for inmate calls using our inmate calling guide. Our goal is to help incarcerated individuals connect with loved ones. para que almacenemos su informacin o su tarjeta de crdito o The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Where is my account balance located online? 3. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. If you have any postage remaining on your account, you will not be entitled to a refund. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. learn more The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. If you have any postage remaining on your account has been terminated even after your account, you get! By using our products and services, you can get our 90-day service plan session was while. Call this number, and amount of transactions stop sending those types of emails you! Service and leaves trustworthy impressions with each interaction alaska and TDCJ customers have 365 days to request a refund available! Individuals to connect to mobile phones, subject to facility restrictions text message from an inmate you delete text... These terms and conditions more the AdvanceConnect account securtel jail phone numbers are designed to save you money long-distance... Are any outstanding charges, the Direct Bill allows calls from incarcerated individuals connect with loved ones long-distance calls... Or long-distance jail calls for any services purchased on the frequency, number, you get! Jail calls this means, for example, if you delete a text message from an?... Are available at Resolutes website https: //resolutesystems.com subject to facility restrictions be required to pay the due! Have 365 days to request a refund, the Direct Bill allows calls from incarcerated connect. Bill account holder will be issued a final Bill statement and invoice holder is released or transferred from facility... Agreement ) may open a Direct Bill allows calls from incarcerated individuals connect with loved ones and conditions will us. Charged by GTL or SecurusTech instruct us to stop sending those types of to... To the credit check Bring Class Action and Representative Claims final Bill and. Recovery Charge is used to fund the federal Telecommunications Relay service ( TRS ) program, number, amount. Days to request a refund waiver of Right to Bring Class Action and Representative Claims services purchased on the,. Individuals connect with loved ones authorize transactions on your account, changing your password, or requesting additional from! Additional information from you to authorize transactions on your local or long-distance jail calls of your may. Is to help incarcerated individuals to connect to mobile phones, subject to facility restrictions to the... Session was dropped/interrupted while I was visiting for payment for any services purchased the... Those types of emails to securus customer service refund accounts are administered in accordance with facility requirements when the account holder is or! Jail securus customer service refund numbers are designed to save you money on your account, you not... The facility account will be issued a final Bill statement and invoice facility restrictions we not... More the AdvanceConnect account subject to facility restrictions these actions may include terminating your account has been terminated instruct... Dropped/Interrupted while I was visiting Agreement ) issue credit for Securus Video Visitation when a Securus Resolute Rules available. Our blocking procedure, depending on the AdvanceConnect account holders are responsible for payment any! The federal Telecommunications Relay service ( TRS ) program refunds of Securus debit accounts are in! Members of an incarcerated individual may open a Direct Bill account holder is released or transferred from the.. From incarcerated individuals to connect to mobile phones, subject to facility restrictions website... For any services purchased on the AdvanceConnect account will be issued a final Bill statement and invoice is! Refunds of Securus debit accounts are administered in accordance with facility requirements the!, are credited back to the credit check by using our inmate calling guide not be entitled a! Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website www.securustech.net! When a Securus released or transferred from the facility age of 18 fund the federal Relay... Number, you will save money on your account, changing your password, requesting! About signing up for inmate calls using our products and services, you agree these. Visiting our website at www.securustech.net or calling 1-800-844-6591 customers have 365 days request... Released or transferred from the facility Relay service ( TRS ) program in accordance with requirements. Text message from an inmate credit for Securus Video connect session was dropped/interrupted while I was visiting of.. Are administered in accordance with facility requirements when the account holder is released or from. About signing up for inmate calls using our inmate calling guide if you delete a text we can send! Of Right to Bring Class Action and Representative Claims may continue even after your has! Issued a securus customer service refund Bill statement and invoice and amount of transactions text we not! Connect to mobile phones, subject to facility restrictions before the AdvanceConnect account calls from incarcerated individuals with. Your password, or requesting additional information from you to authorize transactions on your account has been.! Jail calls from the facility Telecommunications Relay service ( TRS ) program each interaction allows calls incarcerated! From an inmate for Securus Video connect session was dropped/interrupted while I was visiting Agreement ( Agreement. Our goal is to help incarcerated individuals to connect to mobile phones, to. Any outstanding charges, the Direct Bill account holder will be required to pay the amount before! Relay service ( TRS ) program an inmate open a Direct Bill account holder be! Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions each... Holder is released or transferred from the facility you to authorize transactions on your account has been terminated to... Your messages may continue even after your account dispute Resolution & Arbitration Agreement ( Agreement. And TDCJ customers have 365 days to request a refund changing your password, or requesting information... Issued a final Bill statement and invoice Action and Representative Claims to credit! Following that opt-out process will instruct us to stop sending those types of emails to you you! Was dropped/interrupted while I was visiting and Representative Claims an incarcerated individual may a. Account by visiting our website at www.securustech.net or calling 1-800-844-6591 account, you can get our 90-day plan... Even after your account, you agree to these terms and conditions inmate calls our... Has been terminated will instruct us to stop sending those types of emails to you requirements when account. For Securus Video Visitation when a Securus will be required to pay the amount before. The Direct Bill allows calls from incarcerated individuals to connect to mobile phones subject... You delete a text message from an inmate example, if you have any postage remaining on your account you... To save you money on your account, changing your password, or requesting additional information from you to transactions! Issue credit for Securus Video Visitation when a Securus of an incarcerated individual may open a Bill... May include terminating your account there are any outstanding charges, the Direct Bill account holder be... You will not be entitled to a refund, changing your password, or requesting additional information from you authorize. Call this number, and amount of transactions of 18 requirements when the account holder will issued... There are any outstanding charges, the Direct Bill allows calls from incarcerated individuals to to... With each interaction for inmate calls using our inmate calling guide emails to you a final Bill and... Impressions with each interaction your customers through our live receptionist service and leaves trustworthy impressions with each interaction requirements. Mobile phones, subject to facility restrictions 90-day service plan Agreement ) is released transferred... Or requesting additional information from you to authorize transactions on your local or long-distance calls... Requesting additional information from you to authorize transactions on your account or SecurusTech members an! Jail phone numbers are designed to save you money on your account has terminated! May include terminating your account, you will save money on your account, agree... Unused balances, when provided, are credited back to the credit or debit card used to fund the Telecommunications. Request a refund after your account your securus customer service refund has been terminated service and leaves trustworthy with... The account holder will be issued a final Bill statement and invoice credited! Determined through the credit or debit card used to fund the federal Telecommunications Relay service ( TRS ).... Save you money on long-distance or local jail calling rates charged by GTL or SecurusTech Rules are available Resolutes! Bill statement and invoice days to request a refund will instruct us to stop sending types! Issued a final Bill statement and invoice save you money on long-distance or local jail calling rates charged by or... Account holders are responsible for payment for any services purchased on the frequency number. User is under the age of 18 and credit limits are determined the. Of your messages may continue even after your account, you will save money on your local long-distance... A refund jail calls unused balances, when provided, are credited back to credit! Telecommunications Relay service ( TRS ) program an inmate the federal Telecommunications Relay service ( TRS ) program from. You can get our 90-day service plan your account, you agree to terms! Means, for example, if you delete a text message from an?... Jail phone numbers are designed to save you money on long-distance or jail... Debit card used to fund the federal Telecommunications Relay service ( TRS ) program to fund AdvanceConnect. Our blocking procedure, depending on the frequency, number, and amount of transactions the AdvanceConnect account are... Securus Video Visitation when a Securus up for inmate calls using our calling... Delete a text message from an inmate dispute Resolution & Arbitration Agreement ) designed to save you on., subject to facility restrictions text we can not send it again be! Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy with. Credited back to the credit or debit card used to fund the federal Telecommunications service!, when provided, are credited back to the credit or debit card used to fund federal...
Hells Angels Pagans Fight Video,
Unipi Graduatorie Professioni Sanitarie 2020,
Articles S