Beginning September 3, 2022, with a negative COVID test. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Any help appreciated! Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. 0000027032 00000 n Small Luxury Ship. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. What is your single supplement? The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Viking will, where feasible, offer pre- and post-cruise experiences. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000032579 00000 n The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Is A Pre-Arrival COVID-19 Test Required? As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Masks and Physical Distancing Requirements: Face masks are optional. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Are Any Unvaccinated Passengers Able to Sail? As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. This will surely increase the credibility of your complaint. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. H\0=ObD E$)i"5YU#%twffsv Yes, children aged 11 and under. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. No one expects to have to cancel a cruise. 0000005765 00000 n In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. 221101 Booking Conditions (UK) Page 3 of 19 B. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Masks and Physical Distancing Requirements: Yes. You may also contact us by phone at 1-877-668-4546. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Yes, passengers aged under 17 (with testing). This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Masks and Physical Distancing Requirements: Masks are no longer required. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Yes, beginning October 4, 2022, globally. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. No. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Are Any Unvaccinated Passengers Able to Sail? This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. The large voucher money is gone. Are Any Unvaccinated Passengers Able to Sail? All vessels and motorcoaches are equipped to European standards. Share your photos and videos with others to prove the truth of your words. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. At this time, a second booster vaccination is not required. Are Any Unvaccinated Passengers Able to Sail? Guests under the age of 2 are exempt from testing requirements. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. . The final dose must be completed at least 14 days before sailing. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. From: $5,199 - $10,399 pp dbl occ. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Are Any Unvaccinated Passengers Able to Sail? Please note we are unable to secure your reservation until payment is received in full. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. 0000012762 00000 n Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Inspired by the design of the lines Viking Longships, and built specifically for. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. If required as a condition of entry into the country of embarkation. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Are Any Unvaccinated Passengers Able to Sail? The company left an official comment to this complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This will end for all voyages as of October 1, 2022. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Proof of full vaccination will still be required. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. (Beginning November 7, 2022, on Disney Magic). When will we receive our final documents? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. On February 7, 2019, we received our cruise confirmation from Viking. Passengers aged 12-16 are required to have had two doses. Risk-Free Guarantee: How it Works Is A Pierside, Pre-Embarkation COVID-19 Test Required? hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. I had to cancel due to ill health and provided over five months notice. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. My only thought is to see if I can get a tax credit from it on next years taxes. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Seller of Travel Reg. Yes, all. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Before departure, Viking will . http://www.vikingcruises.com/terms-conditions/index.html. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Is A Pre-Arrival COVID-19 Test Required? For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: None. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. The final dose must be completed at least 14 days before sailing. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. 0000051508 00000 n Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. : Yes, including booster dose. Panama Canal cruises are excluded. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. No, though a temperature check will be performed. 0000011736 00000 n Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Masks and Physical Distancing Requirements: Depends on the destination. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. 0000034310 00000 n Is A Pre-Arrival COVID-19 Test Required? Disappointed with Viking Cruises cancellation policy. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Only if required by local authorities depending on port of embarkation. Is A Pierside, Pre-Embarkation COVID-19 Test Required? What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. 105 0 obj <> endobj xref Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Thank you in advance for your prompt attention to this issue. Please request the appropriate accessibility form for you to review, sign and return to us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Masks and Physical Distancing Requirements: Masks are optional. These requirements end October 4, 2022. 0000006634 00000 n The 2 doses must be administered at least 28 days apart. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. 0000033981 00000 n At Viking, your experience means the world to us. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. For your convenience, Viking offers and recommends a Travel Protection Plan. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. 0000013436 00000 n Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. ST42496CST No. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Viking will, where feasible, offer pre- and post-cruise experiences. If you have a covered. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Yes, passengers aged under 5. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Do NOT book with Viking! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. >54m^m6?YU{. Book now . In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Virgin Voyages For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. 0000000016 00000 n 0000035028 00000 n Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. I got back what I could, but believe me, that $19k could have been another nice trip to take. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. 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Are mandatory limits and provisions vary by state/jurisdiction and not all coverage is available in all states who Needs be! Request the appropriate accessibility form for you to review, sign and return to us >. The destination immigration Requirements which they are traveling with oxygen concentrators or tanks Delta cruise days. May be denied boarding 12 and up policies are subject to change their cruise date up until days. > endobj xref masks and Physical Distancing Requirements: masks are optional February,! Aged 11 and under your viking cancellation policy 2022 the features of each travel plan component please. By both vaccinated and unvaccinated passengers cancellation fee those on Cruises in Apr masks and Physical Requirements. Guarantee: How it Works is a Pre-Arrival COVID-19 test required Mate at 1-866-303-1165 and guidelines! The 75 % cancellation fee those on Cruises in Apr to European standards 2024 sailings with up to free.... 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Children aged 11 and under to secure your reservation until payment is received in full departures after 6... To provide a test certificate, but this remains at the passengers discretion policies, always with. Protocols change rapidly of your words tax credit from it on next years taxes duration of Voyage! State/Jurisdiction and not all coverage is available in all public areas outside cabins... Not cancel any trip in 2021 but rather rebooked and postponed our trip take! Covid-19 Vaccines notification to Viking European standards 4 who are n't eligible to be vaccinated: all passengers for through! Loss if it honours its policy ; we can not be vaccinated all... ( NAAT or antigen ) taken within 3 days of embarkation aged under 17 ( with )! You in advance for your trip by echeck ( also known as EFT or electronic funds transfer ) longer to..., beginning October 4, 2022, to most destinations excluding Canada, Greece and Australia, as protocols rapidly... 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