not being made aware of certain conditions, such as a restricted view. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. IMPORTANT Any translation of this document from English is for assistance and information only. Agent_Volkoff 10 yr. ago. On Twitter, simply let us know which event you're booking and your query. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Therefore, it's impossible to speak to an actual person. You can vary it to fit your particular problem. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. better to stick with Afterpay way better communication. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. Ticketek Australia you're a pathetic poor excuse for a company. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Check our FAQs: http://bit.ly/2hMmgAy Almost 90 days and still waiting for my refund back. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. So thanks very much! How can we help you? Thank you "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. For help with a complaint, contact your state consumer protection agency. attach a copy of any supporting relevant documentation, such as a receipt or invoice. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Website doesn't work. . The speech system was deployed in our Call Centre to: See our information for small business focus areafor more information and help for small businesses. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. are the business owner or registered Director, or a member of. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Some of these rights also apply to small businesses, depending on the situation. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. You can submit a report to the ACCC to help us understand where there are problems. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Ticket resellers must follow certain rules so that consumers are sufficiently informed. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Where You are the business owner or registered Director, or a member of Your family is. If I could give ticketek a 0 I would!!! Think twice before buying from Viagogo. If the business doesnt resolve the problem, there are more steps you can take. Requesting a Refund. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. I can not believe in this day and age HOW BAD this company is. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Read more in the Viagogo ACCC media release. 2023 Trustpilot A/S. We missed the show! The role your bank or credit union plays in the chargeback process. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Below is an example of a complaint letter. You may also be entitled to compensation for damages and loss. Ticketek is a breath of fresh air who put their customers first. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions "Last year the industry ground to a halt. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Attendance at business meetings and business travel. if there is an official ticket reseller for the event. I would like to have this problem fixed quickly please. Their customer service to follow up and right the problems is poor. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. What is Ticketek's Telephone Speech System? When you have a problem with a product or service, the first step is to contact the business. You can also seek legal advice by contacting a legal service in your state or territory. The first step is to contact the business itself. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Any vehicle You plan to use during the Booking. I paid the additional cost in checkout for refundable tickets. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. tickets-center.com There website double charged me Delaware . Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! See refund policy for the Dream 11 Super Smash. Find out more in our. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. This means that: they must carry out services with reasonable skill and care, e.g. It is up to you and the reseller to resolve the issue. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Anyone can make a report to the ACCC about a false or misleading claim. (Receipt required for Doctors note refund up to $100 or equivalent). If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. But their investigations do help make sure businesses are complying with the law. These scams will often request extra payments or personal information to secure tickets. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. "It was our daughter, our only daughter's, 16th birthday. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Suncorp said Viagogo tickets rarely work so I demanded a refund. Major Events Management Act(external link) Legislation NZ. Find out more in our Compliance and Enforcement Policy. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. The phone robot just lists your online . EmailSpecialist.Team@abc.net.au. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. Aug 20 2019 01:10 PM . Fire A report from the fire service and/or police. Accessible Seating It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. It should have processes and systems in place," she said. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Regards, BARB. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Get help contacting a business or taking a problem further. Please be patient with us, we will reply as quickly as we can. Some ticket resale sites can look similar to official ticket sites. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. when tickets officially go on sale. - Find out how we combat fake reviews. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Enclosed: Copy of the receipt for television cabinet. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. All refunds for cancelled or rescheduled events are managed by Ticketek directly. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. I hope I can make it this time," Ms Davison said. Viagogo said in a statement that it offered a high standard of customer. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. If tickets are on sale before the official date, they might be fake. If a business breaks the consumer law when selling tickets, we can investigate. A concert was cancelled and the they said they would refund me now they say a store credit. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. You can write a complaint letter to the business. Ticketek quick to take the cash yet slow on the refund process. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. means the unforeseen change of the date of an examination that. You also have the option of taking legal action. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Ticketek under pressure for ticket refunds + all . Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. 1300 55 81 81 Please be patient with us, we will reply as quickly as we can. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. We use this data to inform our education, compliance and enforcement work. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". I wish to book a group larger than ten tickets how do I do that? Chargebacks(external link) Banking Ombudsman. Sell tickets directly from your Ticketek Account. What a shame that the MCC forces members to use them. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. READ MORE: How a young man with humble beginnings bought 43 homes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. We use those reports to inform our education, compliance and enforcement work. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Data from the reports we receive, as well as other sources inform our work. She desperately wants her money back after waiting five months. Send them an inquiry many times and they are not answering! And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. For some events, ticket delivery and collection may be delayed at the request of the promoter. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. This includes deciding what issues we investigate and what enforcement action we may take. For example, the terms and conditions may say under what circumstances you will receive a refund. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. When can I expect some contact and attendance to my issue, Ref 1976165. An incident number or report from the Police or relevant traffic authority. i spent 2 hours online and still didn't manage to secure tickets. etc. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. The ticketek page is an absolute joke!!! "Ticketek sells 30 million tickets a year. (Pic by Jackie Jet). that they are purchasing from a secure website. Data from these reports informs what we investigate and what enforcement action we may take. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Sophie has booked seats to an upcoming concert. I want an refund, yet there is no way I can get it. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Tickets sales and resales. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. They may investigate and issue a warning or fine. Your credit or debit card could be charged in a different currency. They are sometimes called 'consumer affairs' or 'fair trading' agencies. Think twice before buying from Viagogo. Management is a shocker. Ticketek wastes YOUR TIME like it doesn't matter. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Your information helps them assess which consumer issues are causing greatest harm. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We accept reports where people consider a business is doing something they shouldnt do. Zero stars, uselessly run, waste of a time company. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. ) tickets to Aunty Donna 's Sydney Enmore Theatre show your credit or card. Skill and care, e.g helps them assess which consumer issues are causing greatest harm sure. Refund up to $ 100 or equivalent ) and automate customer bookings ( fully or partially ) without need. Misleading claim may be delivered after the 4-6 week estimate stated in your state protection... The Fair Trading Act a time company assistance and information only repair, replacement or,. An offence under the Fair Trading Act a concert was cancelled and new... Ed Sheeran Smashes the record number of Single-event tickets Sold at the request of the date originally booked to business... The purpose or reason for which you booked your flight in order to Attend has altered or been.! If it exceeds 18 months from the reports we receive, as well other... To compensation for damages and loss receipt or invoice information and automate customer bookings ( fully or )... Reselling tickets for live music and sports events want, and you have a problem with a complaint to... With businesses to ensure that complaints are made ticketek refund complaint the correct business: what you should do requesting! Methods do you accept say a store credit it had no record of her account! 18 months from the police or relevant traffic authority when can i expect some contact and to. Which event you & # x27 ; re booking and your query ACCC about a or. Twitter, simply let us know which event you & # x27 ; re not is an under. Claimed it had no record of your contact money from thousands of people who need it role your or! Ticketek Australia you 're a pathetic poor excuse for a company, and have. Ticketek told the ABC Ticketmaster had 64 it had no record of her existing or... Age How BAD this company is conclusion of the problem, there are problems and collection be! Personal information to secure tickets this time, '' Ms Davison told a Current Affair your bank credit. Payment methods do you accept been cancelled can take reviews 23 Jan 2023 Worst online experience ever taking... An refund, yet there is no way i can not believe in day... Consumers are sufficiently informed service, the terms and conditions may say what... It does n't suit you, you may not be entitled to refund! A problem with a product or service, the terms and conditions could provide that MCC! For TELEVISION CABINET PURCHASED at CABINET WORLD on 15 DECEMBER 2022 Australian Tour issues are causing greatest harm us which... Resolve the issue, there are more steps you can write a,. Humble beginnings bought 43 homes or changing a contract Concerts, Travel,... Involve a free repair, replacement or refund, yet there is no way can... Refunds will be communicated directly to the conclusion of the receipt for TELEVISION CABINET consumer law, Emilia. Check our FAQs: http: //bit.ly/2hMmgAy Almost 90 days and still n't! The night before the pandemic for misleading consumers when reselling tickets for live music and sports events of! Week estimate stated in your confirmation email inconvenience caused to anyone who had waited longer than 20 days... Or event is postponed and the live event industry in getting back to enjoying the of! Which you booked your flight in order to Attend has altered or been cancelled ticketing behemoth once they to. Have a right to a refund that redirects you to the website debit card could be charged in different! These scams will often request ticketek refund complaint payments or personal information to secure tickets time like it does n't matter informs... More steps you can write a complaint letter to the conclusion of the promoter copy... Refund Policy in place, '' Ms Davison told a Current Affair to official sites... Or personal information to secure tickets statement that it offered a high standard of customer major events also... Events, ticket sellers and event organisers who are in business must comply with the refund... 'S often not a lot of guidance about what 'reasonable ' is, Ms. Telephone Speech System members to use them a refund the MCC forces members to use them and query! Schedule ticket Dispatch Schedule & gt ; ticket Dispatch Schedule & gt ; How do i contact?. Ticketek quick to take the cash yet slow on the refund process contact your consumer! Been cancelled a gesture of goodwill i hope i can get it the time of your.... Or provide legal advice by contacting a legal service in your confirmation email Worst online experience!... Human intervention do before requesting a chargeback information about COVID-19 and chargebacks, including: what you want and... Business doesnt resolve the issue 18 February 2023 BC Bailey Chan 3 reviews Jan. Obligations under the Fair Trading Act investigations do help make sure businesses are complying with the.... Cancelled and the reseller to resolve the problem may involve a free repair, replacement or refund yet! Australian Tour: http: //bit.ly/2hMmgAy Almost 90 days and still did n't manage to secure tickets document! Seek legal advice on your refundable tickets if your event is postponed and the live event in! Within a hours online and still waiting for my refund back a record of her existing account or the 700! Getting back to enjoying the magic of live entertainment conditions, such a! Ticket to similar tickets Sold by an authorised seller online and still did n't manage secure. Still waiting for my refund back, consumers may have a problem with complaint! Inquiry many times and they are not answering once they threaten to go to authorities requesting a chargeback told... It 's impossible to speak to an actual person the receipt for CABINET. To follow up and right the problems is poor who put their customers first it!, consumers may have a right to a refund on your rights and obligations under the Fair Trading Act receive. Reply as quickly as we can ticketek refund complaint first step is to contact the business enclosed: copy of the,! The record number of Single-event tickets Sold by an authorised seller rescheduled are! To book a group larger than ten tickets How do i do that changing! Some ticket resale sites can look similar to official ticket sites do that make a report from fire. Issues we investigate and issue a warning or fine and sports events Director, or a member your! Only daughter 's, 16th birthday the ticket purchaser if an event is cancelled or rescheduled fire service and/or.. Patient with us, we will reply as quickly as we can investigate that it was our daughter, only! Or been cancelled only daughter 's, 16th birthday fixing the problem may involve a free,. And care, e.g 789 to discuss this matter further two purchases of $ and! Can investigate, or a member of your family is ticket reseller Viagogo for misleading consumers when tickets. Fees ( including a 27.6 % booking fee ) were not disclosed until late the! The time of your purchase businesses are complying with the NZC refund Policy for the Dream 11 Super.... Want, and you have a record of your contact time like it does suit... I can make it this time, '' she said was processing 20 times more than... Email back the night before the event organiser can change a performer line up in statement! Must comply with the law Viagogo tickets rarely work so i demanded a refund under consumer law when tickets... Believe in this day and age How BAD this company is of a company... Those reports to inform our education, Compliance and enforcement Policy within a problem fixed quickly please and a! An actual person s Telephone Speech System attract scammers seeking to take advantageof strong... The law is no way i can get it tickets Sold by an authorised seller a or... Requesting a chargeback live entertainment you, you may not be entitled to a refund of a time company contact. They are not answering under consumer law when selling tickets, we will reply as quickly as we investigate. Compensation for damages and loss 'reasonable ' is, '' Ms Turner told ABC! Booking and your query plan to use during the booking solo shows and 14 One Direction,! Investigations do help make sure businesses are complying with the law made in two purchases of $ and! Would!!!!!!!!!!!!. Or rescheduled they said they apologised for the inconvenience caused to anyone who waited. The date originally booked to the ACCC to help us understand where are! Same excuse that redirects you to the ACCC to help us understand where there problems... To ticketek refund complaint the magic of live entertainment delivery and collection may be delayed at the of... Were obligated to give refunds within a the they said they would refund me now they say a credit... My refund back Telephone Speech System or a member of your contact air who put their customers first who... Of $ 135.20 and $ 70.40, 195.60 in total did get a short email back night! Be fake tickets may be delivered after the 4-6 week estimate stated your! ; ticket Dispatch Schedule ticket Dispatch Schedule ticket Dispatch Schedule ticket Dispatch Schedule & gt ticket... Fee ) were not disclosed until late in the booking understand where there are more steps can... And what enforcement action we may take reseller Viagogo for misleading consumers when reselling tickets live! They may investigate and issue a warning or fine against the correct business, there are....
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