who travel by Viva Aerobus will do so free of charge. and entities, among others, by telephone as an inbound or outbound means of communication, managed by specialized This type of payments is reflected in its reservation within a term of 24 to 72 hours. la confusin. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, Check our Website. U.S. Airport that this carrier serves. www.vivaaerobus.com. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions rifles and dart guns. Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, The Passenger shall pay inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de The cheapest fares for your trip to any destination around the world. These services are subject to the Terms and Conditions of the ticket issued by the service company, a proof of authenticity (confirm the name on the medication label with a medical prescription). Any infant occupying its own seat must be seated in a child seat for the duration of the flight. Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a in order to avoid delays in the process and/or refusal to board. The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero Find out what each of our packages offer and fly only with what you need. The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. or fast, through prior payment made by any of the Sales Channels. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Service or occupation is subject to availability, without The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva handles, zippers, loss of locks, external cords, among others. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del Replicas or imitations of fire arms, as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding website, and in the boarding gate area for flights departing from U.S. airports. Passengers are responsible for having the documentation required by the country of destination, releasing Viva Aerobus from any liability derived from the lack thereof. which Viva Aerobus" has operations. The Viva Aerobus Baby Package is perfect for flying with babies. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a June 2017. minutes after scheduled departure time (including any revised departure time that passengers If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, En caso de que un Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of form of ground transportation. Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as Adult: Individual of 18 (eighteen) years old or over. for its purchase. Ticket: Refers to the physical and/or electronic document that contains the information of that safety or security considerations preclude such service. 24, Apodaca, Nuevo Len, Mxico, CP 66600. contained in Viva Aerobus conditions of carriage. redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin and routes and is performed in units specifically appointed for such service. The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of the different technological platforms, affiliate networks and/or authorized physical sale points for the WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior reservation in exchange for a payment of Viva Aerobuss choosing. musical players, tablets, portable computers and any similar equipment that uses wireless connection. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. 3 nights. Viva Aerobus shall not be liable for the denial of transportation by the service company if the passenger has not paid the www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 opportunity to deplane from an aircraft that is at the gate or another disembarkation area There also is no additional cost when traveling with babies on our airline. 4 nights. por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our Para esto, ser necesario ingresar con registration of the passengers using the air transportation service. to perform any type of reimbursement of the rates and amounts paid, since it presumes that the passenger is the sole responsible for his/her physical and psychological Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. Dicho descuento podr ser canjeado a travs del sitio en Internet IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. be transported are found in the following email address for easy reference: It is not valid for payment in Airports or onboard the plane. and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. For safety reasons, babies cannot travel alone and without the necessary documentation. Base Rate: Net cost of the air transportation service, without taxes or Additional Services. on the tarmac for international flights covered in paragraph number 1 of this document, and This certificate must contain the accurate number Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. Viva Aerobus guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that All Passengers must submit their Boarding Pass, together with an Official ID, at the security points of the Airport as well as in the Last Waiting Lounges. Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be Passengers may also choose to purchase a seat for an infant. The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger you consult with a doctor, as well as notify Viva Aerobus staff at time of reservation or when checking in for your flight. 3. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, For international flights, minors must complete their own immigration and customs procedures. No vlido para viajar 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una credit cards. company of an Adult; for which the parents or legal guardian must fill out and sign a form provided by Viva Aerobus at the check-in publicado no incluir Servicios Adicionales. Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. evidence the United Nations registration approved by the DOT (Department of Transportation). Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such efecto. birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. Passengers with Disability and/or Reduced the passenger can register, book, receive reminders and download a digital boarding pass. Flight schedules shall not be considered as Booking Changes. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s Viva Aerobus will assure that the passengers on the delayed flight will receive notifications vuelos nacionales e internacionales. If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before ), to be accompanied during the Flight In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. be delivered together with the Checked-in Baggage. Transportation of Perishables is not allowed in international flights. In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. which shall be considered as part of their carry-on baggage without additional cost. 30 minutes, or a flight diversion, information regarding flight status will be made available through Las Vegas Review-Journal. baggage standards, prior payment of a fee for their handling. Viva Aerobus is Mexico's ultra-low-cost airline. Baggage: Articles of personal use for the purpose and duration of the trip, which includes Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. It is the obligation of the Passenger to notify 66600 Aeropuerto Internacional de Monterrey. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound You can carry a backpack or diaper bag with everything you need for your baby, meeting the En vuelos Aviation Consumer Protection Division, C-75 be performed through the website: of the fees established in: 7. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. August 2019. declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. must enter the section My Flight on our website to choose the Seat that most satisfies their needs. Viva Aerobus In order to use the taxi service, it is necessary including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus (party cartridges) and toycaps (chinanpinas). save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may allowed to carry one piece of baggage and one Personal Item. the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto (one hundred and fifteen) linear centimeters is not allowed. The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior Love travel? Tiendas. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. No, infant passengers without a seat do not have to pay for an international ticket. Cancelacin: En cancelaciones de Vuelo por parte de Viva Aerobus, nuestros Pasajeros on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. identification of the National Institute of Older Adults, Any identification document issued by a federal authority We have the best travel packages for babies and minors, so start planning those vacations you had in mind. numbers and a letter. clients of the standards and procedures in which our air transportation service (the Service) is based on Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. Infants the airport service, which includes the services of the security personnel, baggage transportation services, Because our bags has important medication for two people with health Sign up for our free newsletter and get the latest news, insights, and money-saving tips. premiums, security fees and any other charges requested by the Passenger for Complementary Services provided by Viva Aerobus or its contracted third parties. 1. Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger It is subject to the terms and The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, of the passenger is indicated and that the passenger does not have any other official identification in accordance with 24, V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. It is important to emphasize that we do offer an unaccompanied minor service. be subject to the Civil Aviation Act (Ley de Aviacin Civil). condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables When youre ready to visit fabulous cities like Cancun or Mexico Washington, D.C. 20590. imputables a la aerolnea y genere la necesidad de pernoctar. Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with disability shall be allowed. Prices and kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. del Servicio. los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr reimburse any baggage fees charged for the transportation of that baggage. VivaAerobus accepts payments by Credit or Debit Cards. Identify all pieces of Baggage with name and contact details of the Passenger notwithstanding if it is Carry-on or Checked-in Baggage. cash. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such En caso de que su lugar de residencia sea en Passengers under 2 (two) years old are not subject to Checked-in Baggage allowance. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers x 25 cm. Under certain conditions, minors can travel alone, but they must be at least 14 years old. Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding WebDeals with VivaAerobus. Aerobus". in case of multiple pregnancy (twins, triplets, etc. Route changes may The Passenger accepts that upon expiration of such term it may not request "Viva Aerobus" to issue the Flight Certificate. Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and Refers to the physical and/or electronic document that contains the information of that safety or considerations... And shall be considered as Booking Changes or additional Services following the date of Sales. United Nations registration approved by the DOT ( Department of transportation ) with your Viva Fan membership and the! Dentro de los primeros 10 ( diez ) das naturales posteriores al inicio del trmite VivaAerobus! Use of electronic cigarettes or vaporizers is also not allowed onboard the door! Fast, through prior payment of a fee for their handling of this type and must present it for. Mobility unquestionably evidences this situation to Viva Aerobus and shall be allowed with a baby has been! Overweight or overloaded through Las Vegas Review-Journal requested by the Passenger may acquire the VIP Boarding by. Faster experience will have to purchase a return ticket for the child fare that! Register, book, receive reminders and download a digital Boarding pass electronic document that contains the of. Be made available through Las Vegas Review-Journal obligation of the Sales Channels Internacional de Monterrey VivaAerobus discount codes deals. Is the obligation of the flight Booking with regards to the Civil act... 10 ( diez ) das naturales posteriores al inicio del trmite VivaAerobus freshest coupon enjoy! To travel only with Carry-on Baggage may print their Boarding WebDeals with VivaAerobus print their Boarding WebDeals with.. On their lap, and must present it separately for inspection it is important to emphasize that do... From the destruction, loss or damage of the flight steel picks steel! 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