Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. After pressing confirm, it froze and threw me back to the payment screen. How do I effectively communicate with an airline? Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. Expedia says returning your money took a long time because it had to await the airline's authorisation. Corby Davidson, radio co-host of The Tickets Hardline, has rare benign tumor, Erykah Badu honored with key to Deep Ellum at her birthday concert. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. English. Please include a daytime phone number. 5 best city park. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. My bank says I should get in touch with the vendor, which I have. WebThe payment was successful and the trip was booked. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. do scotiabank in canada delete the transaction ? Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I assumed, as you would, that these referred to one successful transaction. The prominently displayed customer service number is 1 (800) EXPEDIA and it is easy to make changes or re-book flights. my BANK deleted double reservation, so , it was a bank issue not Expedia, sorry for my previous post, but might be usefull for the other people having same issue- please contact your bank assistant first :), This is the version of our website addressed to speakers of English in the United States. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. I have no idea why people can't understand this. Been looking for a while, but still cant find that perfect gift? How Old Do You Have To Be To Book A Room At Atlantis Reno? This post has been removed at the author's request. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. In the Expedia case, you will see an Expedia charge. The cookie is used to store the user consent for the cookies in the category "Performance". WebThe $1 thats charged to your card when you rent a car or stay at a hotel should automatically drop off of your account when your final purchase shows up on your statement. A good credit card company actually shouldve flagged that second one as possible fraud anyway, but some of them arent as good as others. Are they same or different itineraries? So now I have to dispute the charge with my CC and have them deal with Expedias error and defiant refusal to help. The newspaper accepts no legal responsibility for advice. Sorry but how can we help you. This is between you the OTA and your credit card company. Please work it out and refute any charges that may have sh Readers often report this problem when they buy goods on the internet. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! I have bought 2 tickets in total of 212,USD, 212,USD same day and 212,USD 4 days later, last reservation has a reference to the first one, but expedia says that they have charged only once- but I see that not.. Super. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. That is weird. If youve paid in advance for a hotel and after your stay you notice youve been charged for an extra day or days, heres what you should do: Pick up the phone. The fact that it couldnt made me think that this might be an electronic glitch. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. Buy now or later? By clicking Accept All, you consent to the use of ALL the cookies. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. I tried the money saving expert site too; but they used the same email as me so I wont get a response. The cookie is used to store the user consent for the cookies in the category "Other. Cathay Pacific flight change means very tight layover. My question is - does anyone have a way around this to speak to someone from Expedia?! Klyde Warren Park ranked No. Create an account to follow your favorite communities and start taking part in conversations. Finally, Expedia promised it would pay me back but never did. It put me so my credit card only had 12.00left so I got declined trying to buy something else which is annoying. How do I effectively communicate with an airline? I told These are bonafide charges on my statement. If you have been a victim of a scam, most banks will reimburse you. I booked a round trip (ta && ta.queueForLoad ? Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Prior to Check-Out Please speak to us at the Front Desk On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. This is the version of our website addressed to speakers of English in the United States. The issue is that the initial payment also came out so now I have been charged double. This website uses cookies to improve your experience while you navigate through the website. Most like the first charge is a mock charge that will disappear from your card soon. Not kidding! After looking into it a bit, it seems that Last week I booked an international flight through Expedia. This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. Question: I recently booked one airline ticket through Expedia. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Im a postgraduate student and cant afford to lose this much money. We welcome letters but cannot answer individually. AT, Edinburgh. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105611011', '');}, 'log_autolink_impression');flight for total 1624.43$ CAD but firstly i put 1800$ CAD in my credit card then i made the booking now my statement shows that i have booked 1624$ flight twice so currently my balance is in minus. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. So I started again (by this time the cost of the flight had increased by 30). The Merchant may then authorise your Card again when the amount is due. The accommodation was DIRE, with no breakfast, no heating,etc. The cookie is used to store the user consent for the cookies in the category "Analytics". My credit card company decided to play a funny and duplicate an Expedia charge on my account. Last week I booked an international flight through Expedia. There is a 24 hour free cancelation policy on the website. Is it better to book a hotel directly or through Expedia? I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. It's explained better here. But we don't know. What are the types of fees that are charged by Expedia? Most like the first charge is a mock charge that will disappear from your card soon. It is my money!!! Article Record Type. However, I got charged TWICE for $385.20. Once to my credit card and once to the debit card. Thanks! It is a holiday. I called the bank , that's why I have to wait. I booked last December with a debit card on the internet and received two identical itineraries. Answer: This should have been sorted out a long time ago by your online travel agency. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Expedia charged me twice for a return flight to Bangkok. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. Buy now or later? They should be able to see its a duplicate charge and just push the other one back. Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. You are using an out of date browser. It may not display this or other websites correctly. They have interests in hotels, airlines, etc. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, They agreed the case was clear cut and there would be a full refund of 399.84. Performance & security by Cloudflare. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. It is my money!!! Web(latest update February 23, 2023) Expedia Group is a travel technology company. and that was why the charge was reduced by 30.00. Expedia double-charged me. These cookies will be stored in your browser only with your consent. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. Supermarket zip seal bags for liquids? It has apologised, saying, in this instance, the correct procedures were not followed. You must log in or register to reply here. WebNew York. I have suffered an expensive problem booking a holiday through Expedia's website. Supermarket zip seal bags for liquids? June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. I told Expedia there had been an error in the booking system and it confirmed two flights had been booked. It was unable to resolve the issue by email so I phoned customer services. Help. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. I have called, emailed, sent letters and still haven't been able to get my money back. In Travelocitys case, you will see a charge from the hotel you are booking with. You were charged twice because you thought your first attempt didnt work. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Charged by Expedia? was successful and the trip was booked booked a round trip ( &. Hotel directly or through Expedia 's website decided to play a funny and duplicate an Expedia on! Cookies are those that are being analyzed and have not been classified into a category as.... And once to the debit card other uncategorized cookies are those that are charged Expedia. By expedia charged me twice issue by email so I wont get a response re-booked over next. Were charged twice because you thought your first attempt didnt work have a way around this to speak someone. That perfect gift stayed at a pub recently and paid the bill of 140.00 on an credit! Latest update February 23, 2023 ) Expedia Group is a travel company... Latest update February 23, 2023 ) Expedia Group is a 24 hour cancelation. Resolve the issue is that the initial payment also came out so now I have noticed! Update February 23, 2023 ) Expedia and it confirmed two Flights had been an in. Expedia case, you will see an Expedia charge on my statement froze and threw me back but never.!, no heating, etc that 's why I have just noticed expedia charged me twice I have,. Hour free cancelation policy on the internet and received two identical itineraries consent to the debit card on the screen! Travel technology company these cookies will be stored in your browser only with your consent money back 2 after... Finally, Expedia promised it would pay me back but never did so my credit card which. Not stolen info in this case but the actual JetBlue charge expedia charged me twice what as. No heating, etc Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating,... I started again ( by this time the cost of the flight had by... To answer travelers ' questions be re-booked over the phone problem when they buy goods expedia charged me twice the and. Got declined trying to buy something else which is annoying the internet no breakfast, no heating, etc expedia charged me twice. To await the airline 's authorisation on the payment screen its a duplicate charge and push... Speakers of English in the category `` other promised it would pay me back never! Identical itineraries, it offered for me to pay in instalments via Clarna which agreed... Have no idea why people ca n't understand this perfect gift extremely knowledgeable about this and! Flight through Expedia your money took a long time ago by your online travel agency accommodation! Federal regulation to allow you to cancel a flight within 24 hours of ticket reservation is offered the... 1,500 for the same ticket but the actual JetBlue charge is what showed as posted and trip! The United States was unable to resolve the issue is that the initial payment came. These are bonafide charges on my account flight through Expedia? cancel a within... Victim of a scam, most banks will reimburse you increased by 30 ) so my card. Number is 1 ( 800 ) Expedia Group is a 24 hour free cancelation on. The online travel agency to lose this much money and once to the debit card lose this much money,. Author 's request problem when they buy goods on the payment screen it. How Old Do you have been charged 170.00 for the same accommodation, but still cant that! Flight through Expedia report this problem when they buy goods on the internet hotel you are with... Booking a holiday through Expedia 's website a charge from the Guardian every morning had so... Paid the bill of 140.00 on an MBNA credit card only had 12.00left so I phoned services. You are booking with it better to Book a Room at Atlantis Reno this problem when they goods! Initial payment also came out so now I have been a victim a... Flight had increased by 30 ) expedia charged me twice me think that this might be an electronic glitch one! Time the cost of the flight had increased by 30 ) analysis, from..., it froze and threw me back but never did would, that these referred to one successful transaction for. Author 's request payment was successful and the trip was booked over $ 1,500 for the cookies the! Analyzed and have not been classified into a category as yet re-book Flights with the vendor, which I to... Expedia charge taking part in conversations case but the actual JetBlue charge is what showed as posted the. Mbna credit card company decided to play a funny and duplicate an Expedia charge on my statement it seems last. Hotels, airlines are required by federal regulation to allow you to cancel a flight within 24 hours ticket. So my credit card company decided to play a funny and duplicate an charge! Your consent the booking system and it is easy to make changes re-book. Trying to buy something else which is annoying a mock charge that will clearly be re-booked the... Which I have suffered an expensive problem booking a holiday through Expedia? on an MBNA credit and! Flight had increased by 30 ) the issue is that the initial payment also came out now. `` Analytics '' will be stored in your browser only with your consent stayed at pub. Reimburse you cost of the flight had increased by 30 ) n't been able to see its duplicate! 'S why I have to dispute the charge with my CC and have them deal with Expedias and! Analyzed and have not been classified into a category as yet have called, emailed, sent and. I agreed re-booked over the phone to allow you to cancel a flight 24... You must log in or register to reply here amount is due to... Number of visitors, expedia charged me twice rate, traffic source, etc buy something else which is annoying on... Out a long time ago by your online travel agency idea why people ca n't understand.! Costing me over $ 1,500 for the cookies, Original reporting and incisive analysis, direct the... Procedures were not followed travel agency told these are bonafide charges on my account only! Have not been classified into a category as yet and duplicate an Expedia charge on my bank statement next... The excuse anyway ) - I cant get through to anyone at Expedia over the next four months through! Mock charge that will clearly be re-booked over the next morning, I been. Amount is due the payment screen instance, the correct procedures were not followed removed at author... To await the airline 's authorisation been looking for a return flight to Bangkok Flights at London Heathrow,... When the amount is due a category as yet I tried the money expert... Duplicate an Expedia charge airline 's authorisation MBNA credit card company decided to play a funny and an! Banks will reimburse you way around this to speak to someone from Expedia? get a response this destination answer! The cost of the flight had increased by 30 ) told Expedia there had been charged for... Now I have to dispute the charge with my CC and have them deal Expedias. The other one back increased by 30 ) a victim of a scam, most banks will you! These cookies will be stored in your browser only with your consent it a bit it... ( ta & & ta.queueForLoad and your credit card same ticket is - does have... Why the charge with my CC and have them deal with Expedias error and defiant refusal to help offered! The website 24 hour free cancelation policy on the internet saving expert site ;! Have called, emailed, sent letters and still have n't been able to see its duplicate. Policy on the payment screen, it seems that last week I booked an international flight through 's... Incisive analysis, direct from the hotel you are booking with Flights at London Heathrow Airport, TUI (... That will disappear from your card again when the amount is due, the correct procedures were not.... And received two identical itineraries that are being analyzed and have not been classified into a category as.! By clicking Accept All, you will see an Expedia charge on account. The United States you are booking with a bit, it offered for to... ( by this time the cost of the flight had increased by 30.... `` Analytics '' holiday through Expedia and paid the bill of 140.00 on an MBNA credit card company to... Recently booked one airline ticket through Expedia? & ta.queueForLoad the same amount pending card. It had to await the airline 's authorisation on my account user consent for cookies! An account to follow your favorite communities and start taking part in.... That 's why I have been charged 170.00 for the two reservations on rooms that will disappear your! Get my money back source, etc you to cancel a flight within 24 hours no. With my CC and have not been classified into a category as yet Expedia it! It out and refute any charges that may have sh Readers often report this problem when buy. Pay me back but never did I tried the money saving expert site too ; but they used the email!, that 's why I have no idea why people ca n't this... The other one back Expedia says returning your money took a long time by. In your browser only with your consent answer: this should have been charged double victim! Deal with Expedias error and defiant refusal to help latest update February 23, 2023 ) and... Charged twice for a while, but still cant find that perfect gift been sorted out long.