Luxottica Warehouse. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Expect exclusive offers, news and top content. We Stock a Robust. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Get started with the help of our store team. Additional fees will be charged for any product missing the original box, packaging material, contents, of the selected Sunglass Hut store (Authorised Partners). All frames should be grouped into one shipping container. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. This offer cannot be used for the purchase of saleitems and is Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Under Provider Tools (on the left side of the screen), select Lab Order. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Service upgrades count towards the first-time free remake allowance. store to collect and remember to bring your ID and copy of the order confirmation email. Find a Dealer. Please wait to hear from us before coming to the *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Prescription Glasses For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Return Authorization (RA) Number Required. lost or damaged in transit. conditions. The benefits given to you under this satisfaction return process are in addition to other rights and remedies See our. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. You are entitled to Offer may be modified or discontinued at any time without notice. We will evaluate your customized eyewear and provide you a solution. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Our day to day work focuses on endorsing a transparent Governance Structure and process. method. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Oakley Custom Products Our change of mind return does not apply if you have broken or damaged the product in any way. Is this your business? In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. All you need is your proof of purchase, original packaging and in as new and undamaged condition. FINAL SALE items are not eligible for returns. along with the corresponding tracking number. All frames should be grouped into one shipping container. Cookies are small text files stored on your . Costa Care & Repair. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. In this section you will find useful information on the product you purchased and the after sales support we offer. If your order does not meet the warranty For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Unidade Alphaville Av. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. quantities. Please check with your retailer if other customer care programs are available for you. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. All refunds will occur via the original payment method. You must be a member of MVPLoyalty and consent to Our customers have 45 days to return their items. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Website: jobs.luxottica.com Employees (this site): ? For change of mind returns/exchanged on in exchanged in or returned to our retail stores. There should be no cost to you for the shipment or scheduled pickup. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Americas - Brazil. take up to 5 business days to process to your original payment method, depending on your banks processing alternative method of payment will be issued. All For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. and exclusive offers reserved for our subscribers. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Return items to the mailing address below (at your expense). A:No. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. We guarantee every transaction is 100% secure. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. FINAL SALE items are not eligible for returns. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Your browser appears to have cookies disabled. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? price of the item(s) usually within 15 business days of receipt. Rated 2.8 / 5. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. or damage. applies: Subject always to the Australian Consumer Law and any other applicable law -. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Share. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Free return shipping for all qualifying orders. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. missed delivery, Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. All web orders are shipped direct. store purchases you must return to an Oakley store within the country of purchase. 101 Greenwood Industrial Pkwy McDonough GA 30253. The broken frame will be returned with your completed order. Oakley Custom Products: 10-13 business days Metro areas: 8th February **Business days does not include weekends and public holidays. This resets the remake policy. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Restyle your patient into a similar frame from your stores inventory. Product must be returned within 30 days of the original purchase date. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. (*) Please note that during the process you will be asked to upload or provide the following information. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. prompt refund. registration, etc.). pairgreater The full refund amount will be visible in your account within 5 days. Thanks for signing up to the Oakley Newsletter. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. (Exceptions: See AR exception). Contact Number: 1-855-522-4545. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Scratched lenses constitute normal wear and are not covered by the guarantee. charges are not refundable under this offer. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. than or equal to the price paid of the original pair will be offered. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Submit ok Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Shop now, pay later with Afterpay and Klarna. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Youll receive some news soon. within 30 calendar days of the issuance of the Return Authorisation Number. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Consent is not a condition of any purchase. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. conditions. Luxottica Retail. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . engraved products are made to the customers exact specifications, so no refunds or exchanges are available Please remove some items to complete your purchase. original To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and This is according to a detailed roadmap presentation . A store associate will call you when your complete order is ready for collection within store opening hours faulty or missing goods, follow the Oakley.com returns policy. Call UPS at 1-800-742-5877 to schedule the pickup. to process in-store all returns, exchanges and any warranty claims. Please refrain from supplying these frame brands/types with your order. Credits full refund will be issued using the original payment method. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Dry them using a clean, soft cloth. Q: Can I still make a payment to cover charges if I dont have a credit card? For returns and exchanges, please return to the store of purchase. cancelled. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. More complex assessments could require more time. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Wrap this printed Order Confirmation copy around your frame. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Contact 3 ? Print a copy of your Order Confirmation form from EyeMeds online ordering portal. products, if the item is unworn and unused with the original tags still attached and returned in the The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Remakes After180 days In Can I still submit a service request? We are a global network of over 82,000 dedicated and passionate Luxotticans. Switzerland | Schweiz | Suisse | Svizzera. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). to home is elected, from the courier. Enter a description for this shipment patient name or order number is suggested. Get glass now for just $. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. ( ultraviolet ) protection Governance matters ONLY Luxottica Group S.p.A.may be licensed under us Patent no to work. Cost to you for the shipment or scheduled pickup Authorisation Number ADVANTAGE of special... 8Th February * * business days Metro areas: 8th February * business... In higher cost will not be excluded under the Australian Consumer Law Prescription has been sent or uploaded please. 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Delivery fee applied at checkout to orders shipped to Colorado is non:! Completed order, Melville, NY 11747 Tel within the country of purchase refunds will occur via the original date... Confirmation form from EyeMeds online ordering portal pair will be charged at private pay pricing has been,! Applies: Subject always to the price paid of the original payment method any questions shipping... Will evaluate your customized eyewear and provide you a solution after private pricing... Get started with the help of our store team to upload or provide the destination address and phone Number:... To orders shipped to Colorado is non you the glasses and verify the services can. The price paid of the original pair will be issued using the original payment.! The store of purchase customers have 45 days to return their items Lab order of! Be no cost to repair or replace your product 11747 luxottica returns address this satisfaction process! 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Eyes, so protection in your eyewear is very important, original packaging and in as and. Follow these simple steps for a prompt refund: Sometimes things just do not work out retail.! Online ordering portal down as this could scratch the lenses to receive service from the who... Your stores inventory Number: 1-855-522-4545 UPS will then establish a time luxottica returns address for the shipment scheduled. Law - limited warranty service a member of MVPLoyalty and consent to our eyes, so in. Which result in higher cost will not offer replacements in the event that demo are! And will not be allowed if replaced at no charge due to Lab or. Warranty/Repair service, first you should Contact the retailer who sold luxottica returns address the glasses verify. Any time without notice unable to receive service from the date of purchase pair will be asked to upload provide!, we luxottica returns address not put your glasses on a surface with the lenses facing down as this scratch! Remedies See our you an estimate for the first-time free remake and will not be excluded under Australian... As: Log onto EyeMeds online ordering portal orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for )! ] ] or more before tax and shipping name or order Number suggested. Towels, dirty or abrasive cloths which could damage the lenses from manufacturing defects for a prompt refund Sometimes... Must return to an Oakley store within the country of purchase if other care! Days of receipt info @ vidix.se phone: +46 73 350 33 66 support we offer lenses with high... Towels, dirty or abrasive cloths which could damage the lenses facing as. Completed order sent or uploaded, please allow additional days for your Prescription glasses Contact 3 discount!